User Manual & FAQs

2nd Generation
(removable tracker card)
Please note! For the 1st generation EKSTER wallet User Manual, please click here.

Not sure?
Generation 1 has a rechargeable battery through micro-USB connection
Generation 2 has a removable tracker card.

How to establish a connection

1.

Download the App

Download the TrackR app from the Apple App Store or the Google Play Store.

2.

Turn on Bluetooth

Make sure your phone's Bluetooth is turned ON, and the app is running at ALL times in order to stay connected to your wallet.

3.

Register (optional)

Register for CrowdGPS. You will receive an email to confirm your account. When done, select "Register"

4.

Select "Add new Device"

Select "Add new device" in the app.

5.

Select Bravo Icon

Select Bravo Icon (top icon / option in the menu).

6.

Turn on Bluetooth

Press the Ekster logo on the Tracker Card. You should hear a beep.

7.

Select device

Select the Ekster Wallet icon.

8.

Item Settings

Name your wallet and set your personal preferences in the settings menu.

Frequently Asked Questions

How can we help you?

General

How can I return or exchange my wallet?
To return a product to EKSTER®, please make sure that all of the received products are carefully packaged and properly protected.

Please read our return and exchange policy for the details on the refund/exchange process.

Please note that the costs for returns are at the purchaser’s expense and are not refundable. For more information, do not hesitate to contact us at: nest@eksterwallets.com Please note that the costs for returns are at the purchaser’s expense and are not refundable. For more information, do not hesitate to contact us at: nest@eksterwallets.com

How does Kickstarter work?
On Kickstarter, you can order our wallets via credit card or Paypal only. Within ten days after placing your order, you will receive our survey in which you must indicate your colour choice and shipping address to finalise your order. If you don’t receive the survey within 10 days after your order, please contact support@backerkit.com.
What if I want to change my order?
If you return to the email sent to you with the “Backerkit” survey link, you can change your address, colour choice or choice of wallet. If this doesn’t work, please contact nest@eksterwallets.com.

Please note: you have 7 days after your order placement to make changes. After this period your order is fixed.
How long does shipping take?
Shipping itself takes 10-16 days, once your survey status has been moved to ‘locked down’. Kickstarter has a compulsory 10-day waiting period after your order has been placed to allow for refunds or cancellation. After this, your shipment may commence.
Do you have a physical store where I can pick up the wallet?
Our wallets are not (yet) for sale in physical stores but stay up to date on our social media and our newsletter and you’ll be the first to know.
Can I become a distributor or make a bulk order?
Please send us a mail at nest@eksterwallets.com with more information and your formal proposal.
What is Ekster’s warranty policy?
Please read our return and exchange policy for the details on the refund/exchange process.

The Wallet

Where can I get EKSTER® wallets?
At the moment, EKSTER® wallets are only available on Kickstarter. We are expanding to more online and physical retailers within this year. To be the first to know, stay up to date on our social media and our newsletter.
What are the differences between the Parliament model and the Senate model.
  • The Parliament is a bifold wallet with premium leather and an embedded cardholder. It stores cards, keys and cash, and is available with or without an integrated tracker.

  • The Senate is a cardholder for the minimalists out there. It is available with or without a tracker and it offers the option of holding cash using the nifty cash-strap.
What is RFID skimming?
Most credit/debit cards issued within the past decade have RFID technology embedded in them. RFID chips are a convenient way to store and read data wirelessly by simply holding your card near a reader. The danger is that someone could build a counterfeit reader and pick up your RFID information against your will. These counterfeit RFID readers can pull or delete data simply by walking near you on the street.

When using EKSTER® wallets, you will be 100% protected against any RFID data theft as our aluminum cardholder blocks out RFID signals.
What prevents your cards from flying out of the wallet?
We designed a friction mechanism that holds your cards in place when they are inside the cardholder. It also prevents them from flying out of the wallet when you eject them.
Will the mechanism last for years?
The mechanism is carefully designed, tested and manufactured to last decades and is made with high quality components that will not lose their elasticity over time!
Can the wallet hold coins?
The Parliament can hold around 5 coins without adding too much bulk. EKSTER® wallets are designed to use minimum layers, preventing bulk but still offering room for plenty of cards, coins or cash.

The Tracker

How do I track my wallet?
Always make sure your wallet is paired to your phone and use your TrackR app to locate your wallet.
If in close range, press the ringer button to make your wallet ring. If not in range, walk around to see if you can pick up the signal in close proximity. Otherwise use the Crowd-GPS network to search further.

See the user manual for more info: eksterwallets.com/usermanual

For more information on the TrackR app, please check out the information on the TrackR support website
Does the "TrackR" app work everywhere?
The app functions globally so will work in every country.

For more information on the TrackR app, please check out the information on the TrackR support website
What is Crowd GPS?
Our crowd GPS network will help you find your wallet when out of range. When a user is within range of your lost item, you receive a GPS update.

For more information on the TrackR app, please check out the information on the TrackR support website
First of all, you can ring your phone with the reverse tracking button on the wallet. If your phone is not in range, backup your phone's contacts with our online trace system. This also lets you remotely activate your phone's camera. This way, you will know who took it and where it is.

For more information on the TrackR app, please check out the information on the TrackR support website
What is the battery life of the tracker?
The battery life of the tracker is solar powered. With a 3 hour charge outside your wallet it should be good for at least a month. So no more wires, no more batteries, no more clutter.

For more information on the TrackR app, please check out the information on the TrackR support website
Does the Bluetooth drain my phone battery?
No, using low energy Bluetooth, the connection will not drain your device’s battery!

For more information on the TrackR app, please check out the information on the TrackR support website
Is the tracker waterproof?
Our products are water resistant, not waterproof.

For more information on the TrackR app, please check out the information on the TrackR support website
Can EKSTER® wallets prevent theft?
No, though you will still be alerted if someone takes away your phone or valuables. It's designed for people who tend to lose their belongings.

For more information on the TrackR app, please check out the information on the TrackR support website

Troubleshooting

My cards are stuck in the cardholder/wallet
Very rarely, it is possible that your cards may get stuck. This is most likely caused by dirt or residue that is affecting the mechanism or friction system. To fix this issue follow these steps:
  1. Shake the cardholder/wallet vertically upside-down to eject the cards.
  2. Blow high-pressure air into the cardholder and shake it upside-down to make sure all residue is removed
  3. Insert your cards half way into the cardholder. Then lever/pressure them hard against the side friction walls of the cardholder. This way you will put pressure on the friction system and create more room for the cards to slide up and down.
  4. If this doesn’t work, please contact nest@eksterwallets.com
My cards fall out of my card holder easily
Very rarely, it is possible that your cards may slide out of your cardholder when you hold it upside down. This is most likely caused by your cards irregular widths and thickness. To fix this issue follow these steps:
  1. Make sure you have 5 cards inside your cardholder
  2. Try changing the order of your cards and test out the mechanism again.
  3. Try using some embossed cards if some of your other cards are unusually thin.
  4. If none of this works, please contact nest@eksterwallets.com
My cards don’t eject from the cardholder/wallet smoothly
Very rarely, it is possible that your cards may not come out smoothly. This is most likely caused by your cards irregular widths. To fix this issue follow these steps:
  1. Insert your cards half way into the cardholder.
  2. Gently move the cards left and right. (This way you will put pressure on the friction system and create more room for the cards to slide up and down).
  3. If this doesn’t work, please contact nest@eksterwallets.com
My separation alert isn’t working
Make sure the phone separation alert AND the device separation alert are turned ON in your app item settings. If this doesn’t work, please contact nest@eksterwallets.com

For more information on the TrackR app, please check out the information on the TrackR support website
My wallet wont pair with my phone
  1. Make sure that the device is deleted from your item settings
  2. Make sure that the device is removed from your phone’s Bluetooth settings. Look for device “Tkr” and press “forget device”
  3. Turn on Bluetooth and try pairing the device now
  4. If this doesn’t work, please contact nest@eksterwallets.com

For any other questions that are not answered in the FAQ, please contact nest@eksterwallets.com for more information

Contact Us

Get in touch and let us know how we can help.
EU Office:
Rotterdam Science Tower,
Marconistraat 16,
3029 AK Rotterdam
The Netherlands

US Office:
222 Broadway,
20th Floor
New York, NY 10038
USA
Email:     nest@eksterwallets.com

EKSTER Shop

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iPhone 6/7 Case

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Secretary Secretary
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Tracker Card

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